Privacy Policy

1. Introduction

Activ.Co Studio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

We use your information for the following purposes:

• Process bookings and payments
• Provide customer service and support
• Send important updates about your bookings and membership
• Personalize your experience and fitness recommendations
• Improve our services and develop new features
• Comply with legal obligations
• Send marketing communications (with your consent)
• Ensure the safety and security of our facilities

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Payment processors, email service providers, and IT service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Aggregated Data: Non-personally identifiable information for analytics

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and employee training
• Regular backups and disaster recovery procedures

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

7. Cookies and Tracking

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after closure
• Payment information: Retained according to payment processor requirements
• Marketing preferences: Retained until you unsubscribe
• Legal records: Retained as required by applicable laws

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your privacy inquiries within 30 days.